Tetra Aid
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Order & Return Policy

Order Policy

Access Tetra Aid Pte. Ltd. complete catalog, email customer care for technical advice or questions, place your order, or check out our web specials all in one convenient shop on the internet at tetra-aid.com! We feature complete product descriptions.

Placing an order on-line may put off some people - especially when ordering a customized wheelchair. Please feel free to email questions or call our customer care consultant. If we don't know the answer to your question, we will find it. We want to be sure what you are ordering is what you want and need. After answering all questions and clarifying your order specifications we will place the order with the manufacturer. You will be charged for all custom made products (wheelchairs, handcycles, etc.) at that time.

If you feel more comfortable, you can enter your order, then call us, email us or fax us to complete your order.

Privacy is a priority and we are committed to protecting your privacy. We will not share your personal information with any other third parties unless we have your expressed consent. Only under special circumstances such as when we need to comply with the law, police investigations or in legal proceedings where such information is relevant, will your personal particulars be given to the relevant authorities.

We will share your personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders and completing credit card transactions through Paypal.

Tetra Aid Pte. Ltd. does not sell, lend, or rent our customer information. This includes our on-line customers as well as our catalog customers. If you want to be removed from our mailing list or do not want to receive email notifications or special offers, just let us know and consider it done.

Return Policy

We stand by the products that we offer through www.tetra-aid.com. To ensure your highest level of satisfaction, we apply stringent checks on our products as we receive them at Tetra Aid Pte. Ltd., before they reach your doorstep. However, should they arrive defective, we will be happy to replace the item or offer a refund - Our Money-Back Guarantee!!

Exchange of unopened packs must be accompanied by a receipt within 7 days of purchase. However there will be no exchange for medicine.

Product is Defective

  • We stand by the high quality of our products. All defective products may be returned for a replacement (when available) or refund.
  • If you would like to return an item to Tetra Aid Pte. Ltd., just contact our Customer Care at 6899 3008 during office hours or email customer@tetra-aid.com within 5 days from the date we delivered your purchase.
  • Unused merchandise may be returned for refund or credit within 30 days of purchase. The item being returned must be in its original packaging and be unused including any documentation, and must be in new, resalable condition.

All approved exchange or return is strictly upon our company's discretion and must be handed personally by the Buyer and must be on its original packaging. Returns which are not made in accordance with the foregoing will not be accepted by Tetra Aid Pte. Ltd and Buyer will be responsible for any price differences.

Open urological products, shower and bath products, wheelchairs or customized wheelchairs, wheelchair cushions, handcycles, transfer boards, and other medical supplies (E.g. nutritional feeds, fridge items, stocking, brace supports, shoes) are not returnable, refundable or exchangeable. A restocking fee of up to 25% may apply to items eligible for return. This applies to items such as non-stocked items, wheelchairs, wheelchair parts, and cushions.

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